Protecting your revenue and reputation 24/7
We have got you covered
Just After Midnight provides around the clock monitoring for mission-critical, customer-facing applications. We employ skilled full-stack engineers (.NET, PHP and JAVA) across the globe, ready to respond to and resolve incidents 24/7, 365.
Our innovation comes in the specialisation of our service and the breadth of our experience. Our team has a mix of skills which means we are able to support multiple web applications including Sitecore, Kentico, Drupal, Umbraco, and AEM on a variety of platforms including Amazon Web Services (AWS), Microsoft Azure, and Alibaba Cloud.
Our 24/7 service is offered to brands directly or to agencies who are looking to provide a 24/7 support service for their clients. If you are an agency, why not join our partner programme to benefit from exclusive partner discounts.
WHY WE ARE DIFFERENT
In contrast to your average managed cloud provider, Just After Midnight offers support across your entire stack, and won’t leave you high and dry, pointing the finger to other suppliers when things go bump in the night.
Not only will we support your cloud infrastructure and interact with your CMS product support, crucially, we offer full 24/7 monitoring, incident management and support of your application too.
Get in touch to learn more.
How it works
Our process is simple. Get in touch with us to discuss your needs, agree on what we are supporting and when, then get set up fast.
There are a few options to choose from when it comes to our services. Here are a few example packages to give you an idea. If you are not quite sure where to start, there are 3 variables you can think about to help refine what you want to go for:
– Do you need your application supported 24/7 or just out-of-hours?
– Do you just need incident management or do you need to have emergency service requests covered as well?
– What SLA level do you need?
Once we agree on the service, we can get set up. Generally, we advise a couple of weeks for this, but if you have a more urgent request, talk to us and we will do our best to make it work.
There are 3 simple knowledge areas to discuss before we get started:
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Technology - anything from architecture diagrams, CMS overview, 3rd party integrations, cloud and more. We need to know the ins and outs, so we can provide the right support. -
Monitoring and Access - we will need to devise the best monitoring strategy to pick up incidents quickly, and you'll need to provide us with access to your platforms so that we can jump in when things don't go as planned.
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Communication - we will identify key people for communication and agree on a process that ensures the right people are notified when it matters. You'll also be given a unique support number and email for reporting incidents.
24/7 Services
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ONBOARDING
We provide a full onboarding process which allows us to get to know the architecture and application and provide immediate break/fix support.
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DEDICATED SUPPORT LINE NUMBER
Clients are offered a dedicated support number. The phone is answered swiftly, all transcripts are logged, and tickets are registered in our cloud-based customer service portal.
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FULL-STACK SUPPORT
Using our tech-enabled, bespoke platform, we’re able to support your entire stack, from the infrastructure and application layer to any third-party integrations.
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SUPPORT WHEN YOU NEED IT
From business hours support to out-of-hours support and full 24/7 managed services, we offer the right support package for your needs.
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SLA OPTIONS
We offer four levels of SLA, starting at just 15 mins in addition to bespoke enterprise arrangements. We work with clients to define the exact solution for their needs.
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REGULAR STATUS REPORTING
We provide regular status reports, so you have up-to date information on outages and resolutions when you arrive in the office the next business day.
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COMMUNICATION
We use our customised JAM runbooks to run a series of checks, communicate the issue in the manner agreed with you, begin the activation of the required resource, and set up the emergency connections as specified.
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RUNBOOK
Our runbooks are unique for each client, and are used to run a series of checks, communicate issues and follow the right action to resolve any issues.
"JAM's excellent first-line service means no more late-night calls."
Why Just After Midnight
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UNDERSTANDING
We know agencies and we know how you work and the platforms you are using (be it Sitecore, Kentico, Umbraco or other leading platforms) so we can pick up support with minimal hassle.
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SEAMLESSLY EXTENDING YOUR TEAM
Just After Midnight act as an extension of your team, meaning less financial outlay, up-skilling, and recruitment for our customers. From joint slack channels to a named team, JAM are truly on your team. We pride ourselves in providing gold standard client servicing.
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THE BEST SLA’S
We offer the best SLAs in the market. We are not just IT people, we understand the business reasons behind the SLA, so that we can act accordingly.
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APPLICATION SUPPORT
Our competitors just host, we have 24-hour application specialists on hand to fix issues should they arise.
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