Optimizely

Just After Midnight’s support offering at a glance

What technologies do you support? We support cloud platforms (AWS, Azure, GCP, Alibaba Cloud), CMS and DXP platforms (Sitecore, Kentico, Umbraco, AEM, Optimizely, WordPress, Drupal, Magento), custom-built applications, edge/CDN networks, and third-party integrations including APIs.

What support windows are available? We offer 24/7/365 support, out-of-hours and overnight support, weekends-only support, or a custom schedule.

What functions does your support team cover? Our support covers monitoring and alerting, incident management and triage, root cause analysis (RCA), SRE and DevOps support, observability, security incident response, backup and recovery, change and patch management, and third-party vendor escalation.

What industries do you support? We work with businesses and organisations in SaaS, eCommerce, healthtech, legaltech, fintech, government, manufacturing, logistics, and digital agencies – and many more.

What security accreditations do you hold? We are ISO 27001 certified, Cyber Essentials Plus verified, and PCI DSS compliant.

Supporting your Optimizely Application

Just After Midnight are a leading Optimizely partner, providing expert application and infrastructure support 24/7. Our strong relationship means we’re perfectly positioned to understand your objectives and support your Optimizely application. Whether you’re using the Optimizely cloud (DXC) platform or an older version running in the cloud or on-prem, we can help close the support gap.

We have got you covered

Optimizely is an application with a huge amount of potential. The personalisation features range from creating simple buyer personas to per-user experiences designed by powerful AI. As a Digital Experience Platform (DXP), Optimizely offers all of the core capabilities one would expect, alongside a host of marketing features such as campaign management, data collection and even A/B testing.

Of course, such a broad scope entails a lot of complexity, which is where an Optimizely support partner comes in handy. Our partnership means we have the certified resources to assist with any platform or infrastructure issue, and get the problem solved quickly.

Why we are different

We’re one of the only managed cloud providers who provide expert, eyes-on support 24/7 for whichever version of Optimizely you’re running. This means that, unlike implementation partners, we provide support after 5pm, when you’ll need it most.

Just After Midnight have offices around the world so our team are always prepped to jump on any issue that may arise. Your reputation and revenue are always being looked after by someone in the course of their normal working day – and never by someone woken from sleep when cognition and decision-making can be dangerously impaired.

Just After Midnight is a company made for the always-on era. 24/7 support is an idea that’s built into everything we do, from our communications to the values that sit at the heart of our brand.

We’re here to protect your revenue and reputation – always

Just After Midnight was born in the Cloud era
Expert Cloud and DevOps specialists
Working around the clock across all timezones
We cover the application as well as the architecture
Dedicated to protecting your revenue and reputation

What are the impacts of incidents on teams and revenue?

According to industry sources, downtime costs businesses between $540,000 (Splunk, The Hidden Costs of Downtime) and $2 million (New Relic, Observability Forecast 2025) per hour for many high-impact outages. Incidents also consume significant engineering capacity: the median engineering team spends 30% of its time addressing disruptions (New Relic, Observability Forecast 2024).

Sources

Splunk, The Hidden Costs of Downtime (2000 Global Executives surveyed)
New Relic, Observability Forecast 2025 (1,700 global technology professionals surveyed)
New Relic Observability Forecast 2024 (1,700 global technology professionals surveyed)

Optimizely services

DevOps

The leading cause of downtime is failed deployment, JAM can help you take control of your deployment process.

Cloud

Cloud based hosting on AWS, Azure, Alibaba Cloud or Google Cloud.

Security

JAM are both ISO27:001 and Cyber Essentials certified and focus on security from the application through to the user.

Consulting

Don’t believe the hype. Get truly impartial advice on marketing tech and platforms.

24/7 Application Support

Our competitors just host, we have 24 hour application specialists on hand to fix issues should they arise.

Personal touch

From joint Slack channels to a named team, Just After Midnight are truly part of your team.

Why Just After Midnight

Save time and money

We are experts in the field and will provide you with maximum return on your Optimizely investment. Let us take on the tasks you don’t want to do, so you can focus on things that matter to you.