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Simple Reassurance
First-Line Support
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Monitoring
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L1 Communications
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<30 Minute Response Time
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Overnight & weekends
Out-of-hours support
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Monitoring
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L1 Communications
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L2 Resolution
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Incident Reporting
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Recommendations
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<30 Minute Response Time
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Complete cover
24/7 support
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Monitoring
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L1 Communications
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L2 Resolution
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Incident Reporting
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Recommendations
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<30 Minute Response Time
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A tailored service
Custom & Add Ons
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Monitoring
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L1 Communications
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L2 Resolution
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Incident Reporting
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Recommendations
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Infrastructure Only or Application Only
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Faster SLA Response Times
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Custom Code
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Custom Applications
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DevOps Support
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Ticket Cap
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Anything else - chat to our team and we can make it work
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Our four tiers of support can fit any brand, agency or enterprise like a glove.
Need first-line support for a hundred sites or a custom solution for one piece of your stack? We can make it work.
We’re the go-to support people for brands and their agencies – and you don’t earn a moniker like that without a little flexibility.
Whether you need weekly or monthly reporting, a DevOps engineer to supervise out-of-hours deployments or 24/7 service desk cover for a custom digital product, chances are, we’ve been there, done that and worn the proverbial T-shirt.
To find out about our price plans, contact us.
CONTACT US
With partners across the USA, Europe and APAC, we provide a truly global service. So wherever you or your clients are based, contact us today to find out what we can do.