A few examples of our support & monitoring packages
____
We want our partnership with you to be long-term and mutually beneficial. It starts with us giving you choices you understand.
Our service packages
All plans include monitoring, alerting, incident response and support from senior engineers. It’s simple – you pick the level of coverage that fits your business and we provide it. If you’re in need of something bespoke, just get in touch ➔
FIRST-LINE SUPPORT
- Monitoring
- L1 Communications
- <30 Minute Response Time
OUT-OF-HOURS SUPPORT
- Monitoring
- L1 Communications
- L2 Resolution
- Incident Reporting
- Recommendations
- <30 Minute Response Time
24/7 SUPPORT
- Monitoring
- L1 Communications
- L2 Resolution
- Incident Reporting
- Recommendations
- <30 Minute Response Time
CUSTOM & ADD-ONS
- Infrastructure or Application Only
- Faster SLA Response Times
- Custom Code
- Custom Applications
- DevOps Support
- Ticket Cap
Our pricing
You only pay for what you actually need. No generic pricing. Tell us about your environment, and we’ll send a personalised quote within 24 hours.
Our four tiers of support can fit any brand, agency or enterprise like a glove. Need first-line support for a hundred sites or a custom solution for one piece of your stack? We can make it work.
We’re the go-to support people for brands and their agencies – and you don’t earn a moniker like that without a little flexibility. Whether you need weekly or monthly reporting, a DevOps engineer to supervise out-of-hours deployments or 24/7 service desk cover for a custom digital product, chances are, we’ve been there, done that and worn the proverbial T-shirt.
Latest Insights from JAM
See more articlesWhat is cloud-agnostic architecture? What Singapore teams need to know
In this piece, I'll be looking at cloud-agnostic architecture. What it is Why it's relevant to Singapore-based teams And some…
The impacts of SaaS application downtime on churn: 2025 edition
Periodically, we write about this. SaaS and downtime. Downtime and churn. What is changing? What’re people doing to combat it?…
Custom business software support: don’t make it till you break it
If you’re using or have developed a customised piece of business software, this article is for you. We’ll be exploring…
What is cloud-agnostic architecture? What Singapore teams need to know
In this piece, I'll be looking at cloud-agnostic architecture. What it is Why it's relevant to Singapore-based teams And some…
The impacts of SaaS application downtime on churn: 2025 edition
Periodically, we write about this. SaaS and downtime. Downtime and churn. What is changing? What’re people doing to combat it?…
Custom business software support: don’t make it till you break it
If you’re using or have developed a customised piece of business software, this article is for you. We’ll be exploring…