Simple Reassurance

FIRST-LINE SUPPORT

  • Monitoring
  • L1 Communications
  • <30 Minute Response Time
Contact Select package
Overnight & weekends

OUT-OF-HOURS SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact Select package
Complete cover

24/7 SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact Select package
A tailored service

CUSTOM & ADD-ONS

  • Infrastructure or Application Only
  • Faster SLA Response Times
  • Custom Code
  • Custom Applications
  • DevOps Support
  • Ticket Cap
Contact Select add-ons
Rocket flying past the moon

Latest Insights from JAM

See more articles
New

The best AI SRE tools in 2026

Here’s our practical guide to the best AI SRE tools in 2026 and where each one fits best.

New

Cloudflare vs AWS WAF: how to choose, how to combine, and what it means for your stack

Choosing the right WAF: this guide explains the differences between Cloudflare and AWS, the trade-offs and when using both can…

New

Observations from the 2026 AWS Summit circuit

James Elliott looks at the AWS Summit circuit – London, Sydney and Singapore – and what it means for partners.

New

The best AI SRE tools in 2026

Here’s our practical guide to the best AI SRE tools in 2026 and where each one fits best.

New

Cloudflare vs AWS WAF: how to choose, how to combine, and what it means for your stack

Choosing the right WAF: this guide explains the differences between Cloudflare and AWS, the trade-offs and when using both can…

New

Observations from the 2026 AWS Summit circuit

James Elliott looks at the AWS Summit circuit – London, Sydney and Singapore – and what it means for partners.