5 application support best practices. Are you doing it right?
In a world of distributed cloud-native applications, support is pretty hard. We make it look easy.
24/7 support for mission-critical Azure environments
Certified Microsoft Cloud Solutions Partner
We’re your Azure infrastructure fire brigade. We monitor and triage your Azure cloud environment, the application it runs and any 3rd-party integrations. As the go-to support people, our mission is to reclaim the word downtime for putting your feet up. Whatever the architecture or support window, we’ve got you covered.
Here’s how:
You’ve got an Azure stack you can’t support around the clock – but you have some very good reasons
Your problems are what gets us out of bed in the morning – and not the night
We support them along with your Azure environment:
This video will help you understand how we cover your Azure environment 24/7, 365, out of hours – or whenever you need.
To explore your options in more detail…
But still pretty heroic. This isn’t the kind of support offered by cookie-cutter, old-guard hosting companies. Here’s how it works.
While some teams struggle with microservice-based architectures, we excel through observability. Our approach ensures high availability and performance by providing deep insights.
What’s a micoservices expert without a little Kubernetes magic. Whether your containerised app is microservice-based or not. We’re cloud-native support experts.
We specialise in supporting SaaS applications on Azure, ensuring high availability, optimal performance, and a seamless user experience. Our expertise helps you maximise the potential of Azure’s services and infrastructure for your SaaS business.
With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.
No peice of the puzzle is too small, too big or too complex for us to handle. Cloud, code, integrations, end-user requests. Whatever your support gap is we fill it.
We keep a watchful eye on your solution via proprietary support platform Mission-Control. But we fix things with our own two hands. Working with JAM, you’ll always find an expert in your solution at the other end of the phone or Slack channel.
Our Azure support comes with the option for DevOps support. This can range from supplying DevOps engineers out of hours to owning and managing your pipeline end to end.
If your Azure environment is outdated, we can help you modernise and optimise it. Our team specialises in designing scalable, composable architectures using the latest Azure services and best practices.
If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our Azure experts today and have your solution protected come rain or shine.
Give us a shout
Just After Midnight partnered with Radley Yeldar to provide 24/7 support for six of Tesco’s key PLC sites hosted on Azure. These sites are critical for investor information, making uptime essential for Tesco’s brand.
Our Azure-certified engineers quickly onboarded Tesco, ensuring rapid issue resolution in under 8 minutes with 24/7 monitoring and support.
We’ve got you covered – here’s what we can do for you:
It’s simple – you tell us your requirements and we plug in wherever you need us.
Just After Midnight partnered with Formica Group to manage their global website using Azure, ensuring high availability and scalability across key regions like the USA, Europe, and Asia.
We deployed 7 Azure PaaS environments, providing 24/7 support and fast resolutions with a 30-minute SLA, helping Formica develop its future cloud strategy.
For a no-nonsense look at what we support, take a look at our packages. Still have questions about our support? Take a look below.
Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms (such as Kentico or Umbraco) as well as other dev-y stuff.
When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.
Anything else? Drop us a line and we’ll be in touch to answer any questions about we can support your mission-critical digital products 24/7, 365.
It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.
Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.
The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Next, factor in the cost to your reputation. Customers, partners and internal stakeholders can take a dim view of major outages. Get secured. Stop worrying.
One of the many support workarounds we encounter is the phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.
Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night, you can accelerate without worrying about a crash. Deploy features, refactor – go forward.