Azure Managed Support & Hosting 

24/7 support for mission-critical Azure environments 

Trusted with the Azure enviroments of:


Certified Microsoft Cloud Solutions Partner

What is 24/7 Azure support & hosting? 

We’re your Azure infrastructure fire brigade. We monitor and triage your Azure cloud environment, the application it runs and any 3rd-party integrations. As the go-to support people, our mission is to reclaim the word downtime for putting your feet up. Whatever the architecture or support window, we’ve got you covered.

Here’s how:

Your problem

You’ve got an Azure stack you can’t support around the clock – but you have some very good reasons

  • List Item Icon Whatever support function you’re using isn’t full stack: it doesn’t cover your CMS or third-party integrations
  • List Item Icon Your team isn’t made of normal people and vampires: you can’t cover your application 24/7, 365
  • List Item Icon Your devs need to focus on developing: every support ticket that comes through sees them downing tools and dropping balls

Our solution

Your problems are what gets us out of bed in the morning – and not the night

  • List Item Icon We offer true follow-the-sun support: our support teams are spread accorss 4 timezones so they’re on any ticket in minutes
  • List Item Icon We’re buck-stopping and full-stack: wherever the point of failure occurs is our wheelhouse; code, cloud or integration
  • List Item Icon 24/7 support and incident managment has been our raison d’etre since day dot: we build intelligent runbooks and slot seamlessly into your existing team

Any of these in your stack?

We support them along with your Azure environment:

See how we cover your Azure environment

This video will help you understand how we cover your Azure environment 24/7, 365, out of hours – or whenever you need.

To explore your options in more detail…

Not your neighbourhood Azure support 

But still pretty heroic. This isn’t the kind of support offered by cookie-cutter, old-guard hosting companies. Here’s how it works.  

Microservices experts

While some teams struggle with microservice-based architectures, we excel through observability. Our approach ensures high availability and performance by providing deep insights.

Container experts 

What’s a micoservices expert without a little Kubernetes magic. Whether your containerised app is microservice-based or not. We’re cloud-native support experts.

 

SaaS experts

We specialise in supporting SaaS applications on Azure, ensuring high availability, optimal performance, and a seamless user experience. Our expertise helps you maximise the potential of Azure’s services and infrastructure for your SaaS business.

Follow-the-sun

With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.

Full-stack 

No peice of the puzzle is too small, too big or too complex for us to handle. Cloud, code, integrations, end-user requests. Whatever your support gap is we fill it. 

Tech-enabled; person-led 

We keep a watchful eye on your solution via proprietary support platform Mission-Control. But we fix things with our own two hands. Working with JAM, you’ll always find an expert in your solution at the other end of the phone or Slack channel. 

Backed by DevOps  

Our Azure support comes with the option for DevOps support. This can range from supplying DevOps engineers out of hours to owning and managing your pipeline end to end. 

Backed by best-in-show design

If your Azure environment is outdated, we can help you modernise and optimise it. Our team specialises in designing scalable, composable architectures using the latest Azure services and best practices. 

Hitting the mark?

If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our Azure experts today and have your solution protected come rain or shine. 

Give us a shout

Tesco 

24/7 Azure support for Tesco’s PLC sites

Just After Midnight partnered with Radley Yeldar to provide 24/7 support for six of Tesco’s key PLC sites hosted on Azure. These sites are critical for investor information, making uptime essential for Tesco’s brand.

Our Azure-certified engineers quickly onboarded Tesco, ensuring rapid issue resolution in under 8 minutes with 24/7 monitoring and support.


Don’t you wish you had a team that could handle it all?

We’ve got you covered – here’s what we can do for you:

 

Incident and Response Management

 

  • List Item Icon Incident Management (IM)
  • List Item Icon Root Cause Analysis (RCA)
  • List Item Icon Incident Response Management
  • List Item Icon Incident Triage
  • List Item Icon Security Incident Response

Service Continuity and Recovery

 

  • List Item Icon Application Rollbacks
  • List Item Icon Restarting Services
  • List Item Icon Backup and Restore Procedures
  • List Item Icon Manual Scaling of Resources

Access and Security Management

 

  • List Item Icon IP Whitelisting
  • List Item Icon Access Management
  • List Item Icon Password Resets
  • List Item Icon User Account Provisioning
  • List Item Icon User Removal
  • List Item Icon Access Control

 

Quality and Process Improvement

 

  • List Item Icon Service Validation and Testing
  • List Item Icon Knowledge Base Management
  • List Item Icon Incident Response Management
  • List Item Icon Vendor Liasion/3rd Party Escalation

 

Observability and Performance

 

  • List Item Icon System Health Checks
  • List Item Icon Monitoring, Alerts & Telemetry
  • List Item Icon Performance Monitoring
  • List Item Icon Network Diagnostics and Flow Analysis
  • List Item Icon End-to-End Latency Analysis
  • List Item Icon Capacity Monitoring & Forecasting

 

Service Management and Operations

  • List Item Icon SLA Management
  • List Item Icon Change Management
  • List Item Icon Patch Management
  • List Item Icon Downtime Reporting
  • List Item Icon Ticket Management
  • List Item Icon Outage Communication
  • List Item Icon Configuration Management
  • List Item Icon Service Request Management
  • List Item Icon Escalation Management

 

It’s simple – you tell us your requirements and we plug in wherever you need us.

Formica Group 

Global Azure support for Formica’s website

Just After Midnight partnered with Formica Group to manage their global website using Azure, ensuring high availability and scalability across key regions like the USA, Europe, and Asia.

We deployed 7 Azure PaaS environments, providing 24/7 support and fast resolutions with a 30-minute SLA, helping Formica develop its future cloud strategy.

We want our users to be able to work out at a time that suits them, day or night. I can sleep easy knowing that Just After Midnight’s team of experts are taking care of any issues with the app, so I can focus on what I do best

Just After Midnight was recommended to Grey as a potential partner to leverage for an upcoming Super Bowl web activation the team was producing on behalf of Volvo Cars USA. Sam, Arif and team worked diligently on their side to architect a best-in-class AWS solution. The site ran without issue. I would definitely recommend JAM for any managed cloud solution!

I would not hesitate to recommend JAM based on the service they have provided to us. They have been very responsive and have done so in a positive and professional fashion. The team clearly have a thorough knowledge of Sitecore and AWS and have been able to explain things to us in language we can understand.

Quick and fast support and consulting on the overall web, DevOps and hosting needs. Very helpful as always.

Banyan Tree

Head, Information Technology

Read the case study

JAM’s excellent first-line service means no more late-night wake-up calls – responding to our clients and resolving issues any hour of the day.

Just After Midnight (JAM) has been providing us with 24/7/365 setup and support services to deliver the many financial reporting websites that we deliver each year.  We count them as one of our critical trusted partners.

Emperor

Technical Director

Read the case study

24/7 Support FAQ

For a no-nonsense look at what we support, take a look at our packages. Still have questions about our support? Take a look below.

Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms (such as Kentico or Umbraco) as well as other dev-y stuff.

When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.

Got more questions?

Anything else? Drop us a line and we’ll be in touch to answer any questions about we can support your mission-critical digital products 24/7, 365.

Our service packages

It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.

Simple Reassurance

FIRST-LINE SUPPORT

  • Monitoring
  • L1 Communications
  • <30 Minute Response Time
Contact SELECT PACKAGE
Overnight & weekends

OUT-OF-HOURS SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact SELECT PACKAGE
Complete cover

24/7 SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact SELECT PACKAGE
A tailored service

CUSTOM & ADD-ONS

  • Infrastructure or Application Only
  • Faster SLA Response Times
  • Custom Code
  • Custom Applications
  • DevOps Support
  • Ticket Cap
  • Anything else? Chat to our team and we can make it work
Contact LEARN MORE

Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.

Whatever your Azure project, we’ve got you covered.

Protect revenue and reputation

The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Next, factor in the cost to your reputation. Customers, partners and internal stakeholders can take a dim view of major outages. Get secured. Stop worrying.

Save your team from burnout

One of the many support workarounds we encounter is the phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.

Innovate with confidence

Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night, you can accelerate without worrying about a crash. Deploy features, refactor – go forward.

Get in touch!

Drop us a line and our team will get back to you in no time.