5 application support best practices
In a world of distributed cloud-native applications, support is pretty hard. We make it look easy.
AWS Managed Support & Hosting
24/7 support for mission-critical AWS environments
Trusted with the AWS environments of:
What is 24/7 AWS support & hosting?
Our AWS 24/7 support and hosting service is your first-line defence against downtime. And the only one you’ll ever need. As the go-to support people, our job is to monitor and triage your AWS solution, the application that runs on top and any 3rd-party integrations. From monolith to microservice, out-of-hours to 24/7, we’ve got you covered.
Here’s how:
Your problem
You have an AWS infrastructure you can’t support around the clock – here’s why
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Your AWS support function isn’t full-stack: so when something breaks in the murky waters between application and infrastructure – you’re not covered -
Your team can’t work day and night (and nor should they): when you have a critical incident at 2:00am you’re getting through to a phone on the nightstand
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Your team isn’t set up for incident management: your devs are constantly having to down tools for minor incidents because you don’t have an evolved runbook
Our bread and butter
Your problems are what gets us out of bed in the morning – and not the night
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We offer true follow-the-sun support: with teams across 4 time zones we can promise a full-stack engineer on your ticket in minutes -
We’re buck-stopping and full-stack: when you sign up with Just After Midnight you’re covered at the cloud, application and 3rd-party integration layer
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24/7 support and incident management has been our raison d’etre since day dot: we build intelligent runbooks to get your issues resolved fast
Any of these in your stack?
We support them along with your AWS environment:
See how we support your AWS solution
This video will explain how we cover your AWS infrastructure, application and integrations 24/7, out of hours or whenever you need.
To take a closer look at your support options and SLAs…
Not your neighbourhood AWS support
If you’re reading this, you’re looking for capital S support. Not the kind offered by cookie-cutter, old-guard hosting companies. Hero support. Here’s how it works.
Microservices experts
While some teams struggle with microservice-based architectures, we excel through observability. Our approach ensures high availability and performance by providing deep insights.
Container experts
What’s a microservices expert without a little Kubernetes magic. Whether your containerised app is microservice-based or not. We’re cloud-native support experts.
SaaS experts
We specialise in supporting SaaS applications on AWS, ensuring high availability, optimal performance, and a seamless user experience. Our expertise helps you maximise the potential of AWS services.
Follow-the-sun
With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.
Full-stack
No piece of the puzzle is too small, too big or too complex for us to handle. Cloud, code, integrations, end-user requests. Whatever your support gap is we fill it.
Tech-enabled; person-led
We keep a watchful eye on your solution via proprietary support platform Mission Control. But we fix things with our own two hands. Working with JAM, you’ll always find an expert in your solution at the other end of the phone or Slack channel.
Backed by DevOps
Our AWS support comes with the option for DevOps support. This can range from supplying DevOps engineers out of hours to owning and managing your pipeline end to end.
Backed by best-in-show design
If your AWS environment is outdated, we can help you modernise and optimise it. Our team specialises in designing scalable, composable architectures using the latest AWS services and best practices.
Hitting the mark?
If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our AWS experts today and have your solution protected come rain or shine.
Give us a shoutSome of our AWS partners
NBA Ultimate 5
24/7 support for Ultimate 5 game
Just After Midnight supported the NBA’s Ultimate 5 game, hosted on AWS and Google Cloud, ensuring 24/7 uptime during launch. We monitored infrastructure scalability for 1 million sessions, responding quickly to traffic spikes. Our team used runbooks and testing to maintain zero P1 issues, providing seamless, round-the-clock support.
On our list, off your mind
We’re a one-and-done partner for delivering world-class applications
Incident and Response Management
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Incident Management (IM) -
Root Cause Analysis (RCA)
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Incident Response Management
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Incident Triage
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Security Incident Response
Service Continuity and Recovery
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Application Rollbacks
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Restarting Services
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Backup and Restore Procedures
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Manual scaling of Resources
Access and Security Management
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IP Whitelisting
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Access Management
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Password Resets
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User Account Provisioning
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User Removal
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Access Control
Quality and Process Improvement
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Service Validation and Testing
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Knowledge Base Management
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Incident Response Management
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Vendor Liasion/3rd Party Escalation
Observability and Performance
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System Health Observability
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Monitoring, Alerts & Telemetry
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Performance Monitoring
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Network Diagnostics and Flow Analysis
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End-to-End Latency Analysis
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Capacity Management & Forecasting
Service Management and Operations
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SLA Management
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Change Management
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Patch Management
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Downtime Reporting
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Ticket Management
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Outage Communication
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Configuration Management
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Service Request Management
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Escalation Management
It’s simple – you tell us your requirements and we plug in wherever you need us.
DLA Piper
AWS migration and 24/7 support
Just After Midnight migrated DLA Piper’s website to AWS, implementing a serverless architecture and optimizing Sitecore for better performance.
Our 24/7 support ensures 99.9% uptime and rapid issue resolution, helping DLA Piper manage costs and enhance reliability.
Our service packages
It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.
Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.
FAQ
For a no-nonsense look at what we support, take a look at our packages. Still have questions about how our support services work? Take a look below.
Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms (such as Kentico or Umbraco) as well as other dev-y stuff.
When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.
More questions?
Drop us a line and we’ll be in touch to answer any questions about how we can support your Drupal application 24/7, 365.
Whatever your AWS project, we’ve got you covered.
Protect revenue and reputation
The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Next, factor in the cost to your reputation. Customers, partners and internal stakeholders can take a dim view of major outages. Get secured. Stop worrying.
Save your team from burnout
One of the many support workarounds we encounter is phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.
Innovate with confidence
Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night, you can accelerate without worrying about crashing. Deploy features, refactor – go forward.
