5 application support best practices. Are you doing it right?
In a world of distributed cloud-native applications, support is pretty hard. We make it look easy.
Outsourced website, IT and CMS support for digital agencies
Increase revenue and choke churn; be the tech leader clients will want to follow
We close the technology gap for award-winning agencies and brands like:
We close the technology gap between agencies and revenue.
We’re Just After Midnight, the go-to support people for brands and their agencies. We were founded to solve problems like:
• Supporting client solutions out of hours
• Closing the ‘innovation catch-up cycle’ by providing agency-tailored managed services in DevOps, headless CMS & more
• Building the technical foundations for our partners to launch daring campaigns using augmented reality and VR
Think that sounds like a good deal?
Join the club:
See how it works
This video will explain how we cover your clients’ infrastructures, applications and integrations 24/7, out of hours or whenever you need.
To take a closer look at your support options and SLAs…
You’re going to love us
We’re pretty confident. If our track record is anything to go by. We were founded by agency people to solve agency problems. And we’ve done it pretty successfully for the past near-decade. We started with out-of-hours website support. But as you grew, so did we. These days, we’re supporting composable architectures and consulting on cloud-native adoption. But that’s not why you’ll love us. This is:
Because your clients don’t worry about downtime
We’re follow the sun. That means teams of .NET devs and cloud engineers in every timezone. Whenever your issue, we have the right person on the job in minutes.
Because your clients love a complex stack
They trust you to build solutions leveraging composable, best-of-breed services because you trust us. If it’s runbook-able, we support it. Tech-agnostic. Stability fanatic.
Because your clients love you
In the event there is an outage, we consulted the intelligent runbook we built together and had the client solution working before anyone could say ‘I hope no one puts us in tech fails blog.’
Because we all love true value
Many of our partners find the savings clients make through stability can be banked as reseller margins on our 24/7 support services. Everybody wins.
Because your developers love Game of Thrones
Or whatever it may be. Turns out when you give the guys their evenings back, and get them working on what you hired them for, they stick around. And they love doing it.
Because no one can hate what they don’t have to deal with
Client churn reports. Visits from the CFO. ‘Dear Mr. AM’ Not anymore. When you ensure stability, you reap what you sow.
Because you’ve stopped Googling
DevOps partner. Microservices observability. Disaster recovery planning. We’re a one-and-done, buck-stopping partner.
Because you’ve started planning
When you’ve sweated the small stuff, and the medium stuff, only the big stuff remains. With a solid foundation, you can build the agency you want to be.
Because your clients say you’ve got great taste in support providers
If you like what you’re hearing, there’s plenty more where that came from. We close the tech gap between agencies and success.
Give us a shoutSome of our agency partnerships
Built by agency people to solve agency problems
That means closing the technology gap between you and revenue. Since then, we’ve gone on to work with some of the biggest agencies and brands in the business. That’s because:
You lose fewer clients through downtime
We provide around-the-clock monitoring and support for client solutions. We can go in white labeled or as a named partner. Getting credit isn’t important.
What’s important is you offer new prospects and existing clients availability and stability. We bring the best SLAs in the business, backed by a tech-enabled 24/7, full-stack support service.
No more outages. Happy clients. Stable revenue.
You win more clients with support & cloud-native
It’s not just reactive. A partner who can guarantee platform stability and efficiency will always get a larger buy-in.
We help agencies sell augmented reality campaigns, global SaaS applications and brand-new headless marketing hubs.
Go in strong on the pitch. Have your answers ready. Close more business.
You keep your current team happy
Outsourcing customer support means your team gets back to what they were meant to be doing. And past early evening, that’s winding down!
Many agency teams suffer from burnout and low morale due to on-call rotas and devs operating outside defined roles.
Tag in the experts. Give the guys a good night’s rest. A sea of smiles on Monday morning.
We provide outsourced hosting and support to digital agencies just like yours
With .NET developers and certified cloud engineers ready at the drop of a hat, we’re always on so you can switch off.
We support major mission-critical client websites 24/7, full-stack or out-of-hours. We monitor and triage according to an industry-leading SLA
Any more questions?
Want to know how we could support an augmented reality campaign? Want a client to embrace a composable CMS? Just get in touch and one of the team will be right with you.
Tech we work with:
Don’t you wish you had a team that could handle it all?
We’ve got you covered – here’s what we can do for you:
Incident and Response Management
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Incident Management (IM) -
Root Cause Analysis (RCA)
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Incident Response Management
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Incident Triage
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Security Incident Response
Service Continuity and Recovery
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Application Rollbacks
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Restarting Services
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Backup and Restore Procedures
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Manual Scaling of Resources
Access and Security Management
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IP Whitelisting
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Access Management
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Password Resets
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User Account Provisioning
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User Removal
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Access Control
Quality and Process Improvement
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Service Validation and Testing
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Knowledge Base Management
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Incident Response Management
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Vendor Liasion/3rd Party Escalation
Observability and Performance
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System Health Checks
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Monitoring, Alerts & Telemetry
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Performance Monitoring
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Network Diagnostics and Flow Analysis
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End-to-End Latency Analysis
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Capacity Monitoring & Forecasting
Service Management and Operations
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SLA Management
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Change Management
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Patch Management
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Downtime Reporting
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Ticket Management
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Outage Communication
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Configuration Management
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Service Request Management
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Escalation Management
It’s simple – you tell us your requirements and we plug in wherever you need us.
Our service packages
It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.
Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.
Grey x TUMS
Supporting Grey New York’s interactive Super Bowl campaign for TUMS
Just After Midnight partnered with Grey New York to deliver seamless technical support for TUMS’ interactive Super Bowl marketing campaign. As millions engaged during one of the most-watched events of the year, we ensured flawless 24/7 support of the AWS infrastructure, enabling Grey New York to deliver a seamless campaign with zero downtime, even under immense traffic.
What is the JAM Partner Programme?
The JAM Partner Programme is a place for the likes of Grey, Ogilvy (and yourselves) to get discounts, new business and exclusive event invites.
Depending on how many projects you share with us, you’ll be awarded a Crescent Moon, Half Moon or Full Moon Membership.
There’s no fee to join. No pressure. Just fill in this form and join the club!
What are the benefits?
• Receive discounts on our 24/7 support services (up to 15%)
• Receive referrals for new business from major brands in your niche
• Receive sales support, including friendly faces in live pitches
• Get invites to exclusive events including our Summer Party
• Enhance visibility through branding and collaborative activities
You can can find all the details about our Partner Programme here.
