5 application support best practices. Are you doing it right?
In a world of distributed cloud-native applications, support is pretty hard. We make it look easy.
GCP Infrastructure Support Specialists
24/7 support of your GCP infrastructure with DevOps management
Trusted with the GCP and cloud environments of:
Specialist support provider
24/7 GCP infrastructure support specialists for teams who…
- …Love focusing on delivering their application; not fixing it.
- Love developing new features; not building a DevOps pipeline from scratch.
- Love regular bedtimes; not waking up at 5am to manage an incident.
Here’s how we do it:
Your problem
You have a great application hosted on GCP – and not so great infrastructure support function
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Your team don’t want to work night shifts (and nor should they); when an incident occurs out of hours, you’re high and dry -
Your support function isn’t full stack; when an issue occurs in the grey area between your CMS and cloud, you’re in it alone
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You’re not supported where you need it most: from DevOps to containerisation, you could be going the extra mile
Our solution
Customer-centric 24/7 infrastructure support of your GCP environment
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Our team doesn’t work nights either, they don’t have to – with offices all over the world we provide 24/7 follow-the-sun coverage -
Our support is full-stack: we cover your GCP infrastructure, your DevOps pipeline, your third-party integrations
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We lead on cloud-native: from adopting full CI/CD to refactoring to microservices, we’ve got you covered
Any of these in your stack?
We support them along with your GCP environment:
See how we support your GCP solution
This video will explain how we cover your GCP infrastructure, application and integrations 24/7, out of hours or whenever you need.
To take a closer look at your support options and SLAs…
Not your neighbourhood GCP support
Some MSPs take a chunk of cloud spend and call it a day. When there’s an outage, they’ll fix it. But only if the point of failure occurs strictly within the cloud. That’s no good. Here’s what is:
Not worrying about that microservice
Or that CMS plugin. We monitor and triage your GCP infrastructure, 3rd-party integrations and application layer. Whatever you want covered, we got it.
Not worrying about out-of-hours
No one wants a 3 am alert. We certainly don’t. With offices in 4 time zones, our engineers are on the ticket in seconds. Well rested and ready to go.
Not worrying about going forward
Composable cloud-native architectures can be tricky for teams to support. Not for us. Innovate with confidence. We got your back.
Deploying like a burst water main
GCP DevOps support and adoption is a number one concern for many of our customers. From supporting your GKE to a full build, we’ve got you covered.
Unleashing your internal team
When they’re not worried about downtime, turns out your internal team can come up with some pretty neat stuff.
Smashing industry requirements
From HIPAA compliance in healthtech to headless eCommerce, we help our partners embrace the tech leading their industries.
Growing your environment
We help teams adopt microservice-based architectures, full CI/CD pipelines and more. We support your infrastructure. We can also lead on it.
Shrinking your bill
If your environment isn’t optimised for cost, don’t worry about it. It will be soon. We can quickly identify savings on your GCP bill.
Giving us an opportunity
If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our GCP experts today and have your solution protected come rain or shine.
Give us a shoutOur work speaks for itself
Don’t you wish you had a team that could handle it all?
We’ve got you covered – here’s what we can do for you:
Incident and Response Management
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Incident Management (IM) -
Root Cause Analysis (RCA)
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Incident Response Management
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Incident Triage
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Security Incident Response
Service Continuity and Recovery
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Application Rollbacks
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Restarting Services
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Backup and Restore Procedures
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Manual Scaling of Resources
Access and Security Management
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IP Whitelisting
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Access Management
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Password Resets
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User Account Provisioning
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User Removal
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Access Control
Quality and Process Improvement
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Service Validation and Testing
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Knowledge Base Management
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Incident Response Management
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Vendor Liasion/3rd Party Escalation
Observability and Performance
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System Health Checks
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Monitoring, Alerts & Telemetry
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Performance Monitoring
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Network Diagnostics and Flow Analysis
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End-to-End Latency Analysis
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Capacity Monitoring & Forecasting
Service Management and Operations
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SLA Management
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Change Management
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Patch Management
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Downtime Reporting
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Ticket Management
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Outage Communication
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Configuration Management
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Service Request Management
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Escalation Management
It’s simple – you tell us your requirements and we plug in wherever you need us.
Our service packages
It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.
Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.
Whatever your GCP project, we’ve got you covered.
Protect revenue and reputation
The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Next, factor in the cost to your reputation. Customers, partners and internal stakeholders can take a dim view of major outages. Get secured. Stop worrying.
Save your team from burnout
One of the many support workarounds we encounter is phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.
Innovate with confidence
Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night, You can accelerate without worrying about crashing. Deploy features, refactor – go forward.
NBA Ultimate 5
24/7 GCP support for game launch
Just After Midnight provided 24/7 support for the NBA’s Ultimate 5 game using Google Cloud Platform. The game’s backend, built on Firebase, leveraged GCP’s serverless architecture to ensure high scalability and stability during traffic peaks.
Our team monitored the infrastructure and ran tests to handle up to 1 million sessions, ensuring zero P1 issues throughout the event with rapid response times.
FAQ
For a no-nonsense look at what we support, take a look at our packages. Still have questions about how our support services work? Take a look below.
Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms (such as Kentico or Umbraco) as well as other dev-y stuff.
When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.
More questions?
Drop us a line and we’ll be in touch to answer any questions about how we can support your application 24/7, 365.
MPB
24/7 GCP support for e-commerce platform
MPB required 24/7 support for their GCP-hosted platform to ensure uptime and safeguard revenue.
Just After Midnight delivered full-stack support, scaling our services as platform documentation developed. Using Prometheus, we monitored SLO-based alerts for precise incident management and rapid response.
