Sitecore Support, Maintenance & Hosting  

24/7 support, hosting and consulting from a leading Sitecore agency

Trusted with the Sitecore solutions of:

Sitecore logo
Specialist support provider

What is Sitecore support, maintenance & hosting?

We’re the go-to support people for Sitecore brands and agencies. Whether you need 24/7 support for your Sitecore application and cloud-native infrastructure, help with CMS maintenance or a cloud consulting agency to take the lead on your environment, we’ve got you covered.

Here’s how:

Your problem

You have a Sitecore application that could do more

  • List Item Icon You’re with a cookie-cutter hosting provider: when you need to customise, there’s no wiggle room
  • List Item Icon Your support solution isn’t full-stack or 24/7: when things go wrong outside your Sitecore stack or office hours – you’re in the lurch
  • List Item Icon Your hosting provider isn’t cloud-native: you’re not adopting new technology fast enough
  • List Item Icon Maybe you’ve gone with XM Cloud for ease of deployment: a 24/7 call center with a ping when your app goes down doesn’t cut the mustard

Our solution 

Customer-centric, 24/7 full-stack support & hosting

  • List Item Icon We offer customer-centric solutions: HIPAA-compliant hosting? Headless architecture? You got it
  • List Item Icon We’re 24/7 and full-stack: we’re on your tickets whether it’s an issue with your Sitecore application or any stack component
  • List Item Icon We build for the future: we’re here to ensure you stay where you belong – at the head of the pack
  • List Item Icon Proactive means proactive: when we detect an issue, we deploy engineers in minutes — we’re tech-enabled, person-led

All in all?  We’re not a cookie-cutter SaaS-based hosting service. And we’re not an old-guard hardware company that pivoted to cloud. We provide a human-led, tech-enabled service headed up by Sitecore experts to meet your needs.

See how we support your Sitecore solution

This video will explain how we cover your Sitecore infrastructure, application and integrations 24/7, out of hours or whenever you need.

To take a closer look at your support options and SLAs…

Not your neighbourhood Sitecore support 

But still pretty heroic. Just After Midnight is the Sitecore managed services agency that goes all the extra miles. From custom cloud solutions to best-in-show full-stack support.

We provide end-to-end Sitecore incident management

From full-stack monitoring to a real human L2 on the end of the phone or Slack channel, we provide end-to-end IM for your Sitecore stack under an industry-leading SLA.

Sitecore specialists

We’re ready to lead when it comes to AI integration, headless architectures or composable solutions. You set the direction, we build the road.

We’re proactive about performance 

From autoscaling to proper CDN implementation, we’re proactive about your application’s performance. We build cloud-native best practices as standard. 

We follow the sun

With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.

We’re full-stack 

No piece of the puzzle is too small, too big or too complex for us to handle. From your core Sitecore application to the shopping cart microservice, we cover the whole stack. 

We’re tech-enabled; person-led 

We’re not a cookie-cutter SaaS-based hosting service. And we’re not an old-guard hardware company that pivoted to cloud. We provide a tech-enabled service led by Sitecore gurus.

We support DevOps   

We can accelerate an existing DevOps function or guide you towards a full CI/CD pipeline. We can build a DevOps function that suits you and your industry.

We’re backed by best-in-show design 

If you have a Sitecore application hosted on legacy architecture, we can help you modernise. From refactoring to microservices to building for HIPAA compliance, we build tailored cloud solutions.

 

Hitting the mark?

If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our Sitecore experts today and have your solution protected come rain or shine. 

Get in touch

Our service packages

It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.

Simple Reassurance

FIRST-LINE SUPPORT

  • Monitoring
  • L1 Communications
  • <30 Minute Response Time
Contact SELECT PACKAGE
Overnight & weekends

OUT-OF-HOURS SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact SELECT PACKAGE
Complete cover

24/7 SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact SELECT PACKAGE
A tailored service

CUSTOM & ADD-ONS

  • Infrastructure or Application Only
  • Faster SLA Response Times
  • Custom Code
  • Custom Applications
  • DevOps Support
  • Ticket Cap
  • Anything else? Chat to our team and we can make it work
Contact LEARN MORE

Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.

FAQ

For a no-nonsense look at what we support, take a look at our packages. Still have questions about how our support services work? Take a look below.

Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms as well as other dev-y stuff.

When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.

More questions?

Anything else? Drop us a line and we’ll be in touch to answer any questions about how we can support your Sitecore application 24/7, 365. 

DLA Piper

Supporting DLA Piper’s global operations with AWS and Sitecore expertise

DLA Piper, a leading global law firm, needed to stabilise their website and infrastructure after facing significant downtime and reputation damage. Just After Midnight migrated their Sitecore application to AWS and optimised the system for performance and security. We provided 24/7 support for both infrastructure and application issues, resolving queries in the US and UK.


On our list, off your mind 

We’re a one-and-done partner for delivering world-class applications

 

Incident and Response Management

 

  • List Item Icon Incident Management (IM)
  • List Item Icon Root Cause Analysis (RCA)
  • List Item Icon Incident Response Management
  • List Item Icon Incident Triage
  • List Item Icon Security Incident Response

Service Continuity and Recovery

 

  • List Item Icon Application Rollbacks
  • List Item Icon Restarting Services
  • List Item Icon Backup and Restore Procedures
  • List Item Icon Manual scaling of Resources

Access and Security Management

 

  • List Item Icon IP Whitelisting
  • List Item Icon Access Management
  • List Item Icon Password Resets
  • List Item Icon User Account Provisioning
  • List Item Icon User Removal
  • List Item Icon Access Control

 

Quality and Process Improvement

 

  • List Item Icon Service Validation and Testing
  • List Item Icon Knowledge Base Management
  • List Item Icon Incident Response Management
  • List Item Icon Vendor Liasion/3rd Party Escalation

 

Observability and Performance

 

  • List Item Icon System Health Observability
  • List Item Icon Monitoring, Alerts & Telemetry
  • List Item Icon Performance Monitoring
  • List Item Icon Network Diagnostics and Flow Analysis
  • List Item Icon End-to-End Latency Analysis
  • List Item Icon Capacity Management & Forecasting

 

Service Management and Operations

  • List Item Icon SLA Management
  • List Item Icon Change Management
  • List Item Icon Patch Management
  • List Item Icon Downtime Reporting
  • List Item Icon Ticket Management
  • List Item Icon Outage Communication
  • List Item Icon Configuration Management
  • List Item Icon Service Request Management
  • List Item Icon Escalation Management

 

It’s simple – you tell us your requirements and we plug in wherever you need us.

Everton Football Club

Optimising Everton FC’s website for peak performance

Everton FC’s website struggled with slow performance and frequent errors during peak traffic. Just After Midnight optimised their AWS-hosted Sitecore platform, updating security patches, automating backups, and improving server capacity. We reduced AWS costs by 30% and provided intensive match day support to ensure fast response times. The results included 99.9% uptime, improved site speed, enhanced security, and compliance with GDPR regulations.

We want our users to be able to work out at a time that suits them, day or night. I can sleep easy knowing that Just After Midnight’s team of experts are taking care of any issues with the app, so I can focus on what I do best

Just After Midnight was recommended to Grey as a potential partner to leverage for an upcoming Super Bowl web activation the team was producing on behalf of Volvo Cars USA. Sam, Arif and team worked diligently on their side to architect a best-in-class AWS solution. The site ran without issue. I would definitely recommend JAM for any managed cloud solution!

I would not hesitate to recommend JAM based on the service they have provided to us. They have been very responsive and have done so in a positive and professional fashion. The team clearly have a thorough knowledge of Sitecore and AWS and have been able to explain things to us in language we can understand.

Quick and fast support and consulting on the overall web, DevOps and hosting needs. Very helpful as always.

Banyan Tree

Head, Information Technology

Read the case study

JAM’s excellent first-line service means no more late-night wake-up calls – responding to our clients and resolving issues any hour of the day.

Just After Midnight (JAM) has been providing us with 24/7/365 setup and support services to deliver the many financial reporting websites that we deliver each year.  We count them as one of our critical trusted partners.

Emperor

Technical Director

Read the case study

Protect revenue and reputation

The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Not to mention the cost of a major outage to your reputation. Get secured. Stop worrying.

Save your team from burnout

One of the many support workarounds we encounter is phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.

Innovate with confidence

Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night, you can accelerate without worrying about crashing. Deploy features, refactor – go forward.

Get in touch!

Drop us a line and our team will get back to you in no time.