5 application support best practices. Are you doing it right?
In a world of distributed cloud-native applications, support is pretty hard. We make it look easy.
24/7 support, hosting and consulting from a leading Sitecore agency
Specialist support provider
We’re the go-to support people for Sitecore brands and agencies. Whether you need 24/7 support for your Sitecore application and cloud-native infrastructure, help with CMS maintenance or a cloud consulting agency to take the lead on your environment, we’ve got you covered.
Here’s how:
You have a Sitecore application that could do more
Customer-centric, 24/7 full-stack support & hosting
All in all? We’re not a cookie-cutter SaaS-based hosting service. And we’re not an old-guard hardware company that pivoted to cloud. We provide a human-led, tech-enabled service headed up by Sitecore experts to meet your needs.
This video will explain how we cover your Sitecore infrastructure, application and integrations 24/7, out of hours or whenever you need.
To take a closer look at your support options and SLAs…
But still pretty heroic. Just After Midnight is the Sitecore managed services agency that goes all the extra miles. From custom cloud solutions to best-in-show full-stack support.
From full-stack monitoring to a real human L2 on the end of the phone or Slack channel, we provide end-to-end IM for your Sitecore stack under an industry-leading SLA.
We’re ready to lead when it comes to AI integration, headless architectures or composable solutions. You set the direction, we build the road.
From autoscaling to proper CDN implementation, we’re proactive about your application’s performance. We build cloud-native best practices as standard.
With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.
No piece of the puzzle is too small, too big or too complex for us to handle. From your core Sitecore application to the shopping cart microservice, we cover the whole stack.
We’re not a cookie-cutter SaaS-based hosting service. And we’re not an old-guard hardware company that pivoted to cloud. We provide a tech-enabled service led by Sitecore gurus.
We can accelerate an existing DevOps function or guide you towards a full CI/CD pipeline. We can build a DevOps function that suits you and your industry.
If you have a Sitecore application hosted on legacy architecture, we can help you modernise. From refactoring to microservices to building for HIPAA compliance, we build tailored cloud solutions.
If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our Sitecore experts today and have your solution protected come rain or shine.
Get in touchIt’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.
Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.
For a no-nonsense look at what we support, take a look at our packages. Still have questions about how our support services work? Take a look below.
Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms as well as other dev-y stuff.
When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.
Anything else? Drop us a line and we’ll be in touch to answer any questions about how we can support your Sitecore application 24/7, 365.
DLA Piper, a leading global law firm, needed to stabilise their website and infrastructure after facing significant downtime and reputation damage. Just After Midnight migrated their Sitecore application to AWS and optimised the system for performance and security. We provided 24/7 support for both infrastructure and application issues, resolving queries in the US and UK.
We’re a one-and-done partner for delivering world-class applications
It’s simple – you tell us your requirements and we plug in wherever you need us.
Everton FC’s website struggled with slow performance and frequent errors during peak traffic. Just After Midnight optimised their AWS-hosted Sitecore platform, updating security patches, automating backups, and improving server capacity. We reduced AWS costs by 30% and provided intensive match day support to ensure fast response times. The results included 99.9% uptime, improved site speed, enhanced security, and compliance with GDPR regulations.
The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Not to mention the cost of a major outage to your reputation. Get secured. Stop worrying.
One of the many support workarounds we encounter is phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.
Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night, you can accelerate without worrying about crashing. Deploy features, refactor – go forward.