24/7 Umbraco Support & Hosting

Hosting & support for your Umbraco cloud 

Trusted with the Umbraco environments of:


Specialist support provider

Customer-centric Umbraco hosting; around-the-clock support 

Now more than ever, applications need to stay delivering 24/7, 365. But many are stuck with yesterday’s support and hosting or face an uphill battle under a self-service option. We’re the cloud-native partner who’s there come rain or shine. 

Here’s how:

Your problem

A great Umbraco application and a not-so-great hosting & support setup:

  • List Item Icon You use a self-service hosting option or a faceless, unresponsive partner: you haven’t got the resources to lead change
  • List Item Icon Your support isn’t 24/7 or full-stack: if an outage hits outside 9-5 hours or as a result of a 3rd-party integration, you’re in it alone
  • List Item Icon Your application’s held back on performance: you know your architecture isn’t fully optimised, but what can you do?
  • List Item Icon You might be running Umbraco Cloud for headache-free management, but when your application goes down, a 24/7 call center and a ping won’t cut it

Our solution 

Customer-centric hosting and trail-blazing 24/7 support for Umbraco:

  • List Item Icon We offer customer-centric solutions: need a custom monitoring setup to hit industry requirements? Turbo-charged DevOps? We got it
  • List Item Icon We’re 24/7 and full-stack: we cover your Umbraco stack at the cloud, code and 3rd-party integration level 24/7, 365
  • List Item Icon We lead on cloud-native and performance: from autoscaling to containerisation, we lead on adopting the best of cloud-native
  • List Item Icon We monitor, support, and triage: when your application runs into an issue, we dispatch engineers in minutes and fix according to an agreed runbook

All in all? We’re not a cookie-cutter SaaS-based hosting service. And we’re not an old-guard hardware company that pivoted to cloud. We provide a human-led, tech-enabled service headed up by Umbraco experts to meet your needs.

See how we support your Umbraco solution

This video will explain how we cover your Umbraco infrastructure, application and integrations 24/7, out of hours or whenever you need.

To take a closer look at your support options and SLAs…

Not your neighbourhood Umbraco support 

You’re sick of the same cookie-cutter hosting and support options. You need a hero. Just After Midnight is the leading 24/7 support and hosting provider for mission-critical Umbraco environments. Here’s why:

End-to-end Umbraco IM; no more hiccups

From full-stack monitoring to a real human L2 on the end of the phone or Slack channel, we provide end-to-end support and triage for your application 24/7.

Umbraco specialists; no more don’t know

From supporting a composable architecture around the clock to fine-tuning your cache strategy, we got you covered.  

Proactive about performance; no more too slow  

If you want to speed ‘er up, we got you. From autoscaling to serverless, we build the best of cloud-native for our partners.

We follow the sun

With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.

We’re full-stack 

No piece of the puzzle is too small, too big or too complex for us to handle. From your core Umbraco application to the shopping cart microservice, we cover the whole stack. 

We’re tech-enabled; person-led 

We’re not a SaaS-based, self-service factory. And we’re not an old-guard hardware company trying on a new look. We supply a tech-enabled service led by Umbraco heroes.
 

DevOps  supported

We can accelerate an existing DevOps function or manage your full CI/CD pipeline. We build a DevOps function that suits your application, industry and KPIs.

We’re backed by best-in-show design 

If you have an Umbraco application hosted on legacy architecture, we can help you modernise. We consult, build and support. Whatever you need, we got it.

Hitting the mark?

If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our Umbraco experts today and have your solution protected come rain or shine. 

Get in touch

Our service packages

It’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.

Simple Reassurance

FIRST-LINE SUPPORT

  • Monitoring
  • L1 Communications
  • <30 Minute Response Time
Contact SELECT PACKAGE
Overnight & weekends

OUT-OF-HOURS SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact SELECT PACKAGE
Complete cover

24/7 SUPPORT

  • Monitoring
  • L1 Communications
  • L2 Resolution
  • Incident Reporting
  • Recommendations
  • <30 Minute Response Time
Contact SELECT PACKAGE
A tailored service

CUSTOM & ADD-ONS

  • Infrastructure or Application Only
  • Faster SLA Response Times
  • Custom Code
  • Custom Applications
  • DevOps Support
  • Ticket Cap
  • Anything else? Chat to our team and we can make it work
Contact LEARN MORE

Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.

FAQ

For a no-nonsense look at what we support, take a look at our packages. Still have questions about how our support services work? Take a look below.

Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms as well as other dev-y stuff.

When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.

More questions?

Just drop us a line to see how we could support your Umbraco stack. A team member will by right with you to help you through any questions. 

Tesco

Providing 24/7 support for Tesco’s key PLC sites

Tesco required 24/7 support for six PLC sites providing essential investor information. Partnering with Radley Yeldar, we delivered support for the Azure-hosted Umbraco sites. Our global team of certified Azure and Umbraco engineers quickly onboarded, ensuring smooth operations and resolving incidents in under 8 minutes to safeguard Tesco’s reputation.


On our list, off your mind 

We’re a one-and-done partner for delivering world-class applications

 

Incident and Response Management

 

  • List Item Icon Incident Management (IM)
  • List Item Icon Root Cause Analysis (RCA)
  • List Item Icon Incident Response Management
  • List Item Icon Incident Triage
  • List Item Icon Security Incident Response

Service Continuity and Recovery

 

  • List Item Icon Application Rollbacks
  • List Item Icon Restarting Services
  • List Item Icon Backup and Restore Procedures
  • List Item Icon Manual scaling of Resources

Access and Security Management

 

  • List Item Icon IP Whitelisting
  • List Item Icon Access Management
  • List Item Icon Password Resets
  • List Item Icon User Account Provisioning
  • List Item Icon User Removal
  • List Item Icon Access Control

 

Quality and Process Improvement

 

  • List Item Icon Service Validation and Testing
  • List Item Icon Knowledge Base Management
  • List Item Icon Incident Response Management
  • List Item Icon Vendor Liasion/3rd Party Escalation

 

Observability and Performance

 

  • List Item Icon System Health Observability
  • List Item Icon Monitoring, Alerts & Telemetry
  • List Item Icon Performance Monitoring
  • List Item Icon Network Diagnostics and Flow Analysis
  • List Item Icon End-to-End Latency Analysis
  • List Item Icon Capacity Management & Forecasting

 

Service Management and Operations

  • List Item Icon SLA Management
  • List Item Icon Change Management
  • List Item Icon Patch Management
  • List Item Icon Downtime Reporting
  • List Item Icon Ticket Management
  • List Item Icon Outage Communication
  • List Item Icon Configuration Management
  • List Item Icon Service Request Management
  • List Item Icon Escalation Management

 

It’s simple – you tell us your requirements and we plug in wherever you need us.

Emperor

Migrating Emperor’s client websites to the cloud

Emperor, a creative consultancy, needed to migrate over 130 client websites from a legacy on-premise solution to the cloud. Just After Midnight implemented a multi-cloud strategy using AWS and Azure, reducing costs by 25% and improving fault tolerance. We continue to provide DevOps as a service, ensuring Emperor’s cloud-based infrastructure is scalable, reliable, and high-performing.

We want our users to be able to work out at a time that suits them, day or night. I can sleep easy knowing that Just After Midnight’s team of experts are taking care of any issues with the app, so I can focus on what I do best

Just After Midnight was recommended to Grey as a potential partner to leverage for an upcoming Super Bowl web activation the team was producing on behalf of Volvo Cars USA. Sam, Arif and team worked diligently on their side to architect a best-in-class AWS solution. The site ran without issue. I would definitely recommend JAM for any managed cloud solution!

I would not hesitate to recommend JAM based on the service they have provided to us. They have been very responsive and have done so in a positive and professional fashion. The team clearly have a thorough knowledge of Sitecore and AWS and have been able to explain things to us in language we can understand.

Quick and fast support and consulting on the overall web, DevOps and hosting needs. Very helpful as always.

Banyan Tree

Head, Information Technology

Read the case study

JAM’s excellent first-line service means no more late-night wake-up calls – responding to our clients and resolving issues any hour of the day.

Just After Midnight (JAM) has been providing us with 24/7/365 setup and support services to deliver the many financial reporting websites that we deliver each year.  We count them as one of our critical trusted partners.

Emperor

Technical Director

Read the case study

Protect revenue and reputation

The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Not to mention the cost of a major outage to your reputation. Get secured. Stop worrying.

Save your team from burnout

One of the many support workarounds we encounter is phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.

Innovate with confidence

Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night,You can accelerate without worrying about crashing. Deploy features, refactor – go forward.

Get in touch!

Drop us a line and our team will get back to you in no time.