5 application support best practices. Are you doing it right?
In a world of distributed cloud-native applications, support is pretty hard. We make it look easy.
Hosting & support for your Umbraco cloud
Specialist support provider
Now more than ever, applications need to stay delivering 24/7, 365. But many are stuck with yesterday’s support and hosting or face an uphill battle under a self-service option. We’re the cloud-native partner who’s there come rain or shine.
Here’s how:
A great Umbraco application and a not-so-great hosting & support setup:
Customer-centric hosting and trail-blazing 24/7 support for Umbraco:
All in all? We’re not a cookie-cutter SaaS-based hosting service. And we’re not an old-guard hardware company that pivoted to cloud. We provide a human-led, tech-enabled service headed up by Umbraco experts to meet your needs.
This video will explain how we cover your Umbraco infrastructure, application and integrations 24/7, out of hours or whenever you need.
To take a closer look at your support options and SLAs…
You’re sick of the same cookie-cutter hosting and support options. You need a hero. Just After Midnight is the leading 24/7 support and hosting provider for mission-critical Umbraco environments. Here’s why:
From full-stack monitoring to a real human L2 on the end of the phone or Slack channel, we provide end-to-end support and triage for your application 24/7.
From supporting a composable architecture around the clock to fine-tuning your cache strategy, we got you covered.
If you want to speed ‘er up, we got you. From autoscaling to serverless, we build the best of cloud-native for our partners.
With teams of engineers across 4 time zones, we can always have an engineer on your ticket within minutes. When you clock off, we clock on.
No piece of the puzzle is too small, too big or too complex for us to handle. From your core Umbraco application to the shopping cart microservice, we cover the whole stack.
We’re not a SaaS-based, self-service factory. And we’re not an old-guard hardware company trying on a new look. We supply a tech-enabled service led by Umbraco heroes.
We can accelerate an existing DevOps function or manage your full CI/CD pipeline. We build a DevOps function that suits your application, industry and KPIs.
If you have an Umbraco application hosted on legacy architecture, we can help you modernise. We consult, build and support. Whatever you need, we got it.
If you like what you’re hearing, there’s plenty more where that came from. Get in touch with one of our Umbraco experts today and have your solution protected come rain or shine.
Get in touchIt’s simple – you pick the level of support you need and we provide it. If you’re in need of something bespoke, just get in touch.
Need build solutions, not support? If you’re more interested in refactoring or modernising your infrastructure, check out our solutions page.
For a no-nonsense look at what we support, take a look at our packages. Still have questions about how our support services work? Take a look below.
Application support means supporting everything in the application layer. App support engineers will be au fait with a wide array of languages, experience platforms as well as other dev-y stuff.
When we provide app support, we make sure your app stays up, performs well and keeps delivering value to your customers.
Just drop us a line to see how we could support your Umbraco stack. A team member will by right with you to help you through any questions.
Tesco required 24/7 support for six PLC sites providing essential investor information. Partnering with Radley Yeldar, we delivered support for the Azure-hosted Umbraco sites. Our global team of certified Azure and Umbraco engineers quickly onboarded, ensuring smooth operations and resolving incidents in under 8 minutes to safeguard Tesco’s reputation.
We’re a one-and-done partner for delivering world-class applications
It’s simple – you tell us your requirements and we plug in wherever you need us.
Emperor, a creative consultancy, needed to migrate over 130 client websites from a legacy on-premise solution to the cloud. Just After Midnight implemented a multi-cloud strategy using AWS and Azure, reducing costs by 25% and improving fault tolerance. We continue to provide DevOps as a service, ensuring Emperor’s cloud-based infrastructure is scalable, reliable, and high-performing.
The average cost of downtime is $5,600 per minute. We’re not a budget option, but we’re certainly cheaper than that. Not to mention the cost of a major outage to your reputation. Get secured. Stop worrying.
One of the many support workarounds we encounter is phone-by-the-bed support. These kinds of rotas wear out solution- and design-oriented devs who enjoy building, not fixing. Realign your team and get them back to the what and when you hired them for.
Without a robust support function, you can’t innovate at pace. With a team who know your application like the backs of their hands, on call day and night,You can accelerate without worrying about crashing. Deploy features, refactor – go forward.