How to Handle SaaS Downtime? Monitoring, Observability & Triage
Just After Midnight supports mission-critical SaaS products by guarding against downtime.
Unexpected Downtime? Our 24/7 downtime monitoring catches issues before they disrupt users, ensuring uninterrupted availability.
SLA Compliance Concerns? Advanced observability and downtime procedures keep you within your service level agreement. Our SLAs are designed to ensure you meet yours.
Downtime Challenges in Regulated Verticals? Our support is compliant with your industry. From HIPAA in healthtech to IAM requirements in legaltech, we’ve got you covered.
Lost Business Opportunities? Our proactive monitoring identifies and addresses downtime risks early, ensuring your users have uninterrupted access and helping you avoid lost revenue.
Get in touch and let’s find out how we can help.
Complete Downtime Support for SaaS Companies
We provide 24/7 downtime prevention and incident management designed for SaaS vendors. With follow-the-sun support, tech-agnostic stack compatibility, and compliance-focused monitoring, we help SaaS products deliver a seamless experience everywhere.
SaaS Downtime and Incident Management
Our solutions go beyond standard monitoring, focusing on full observability across cloud-native architectures. With tailored downtime procedures, we prevent and resolve incidents quickly, securing your SaaS solution.
Tech-Agnostic Downtime Support for Any SaaS Stack
Our downtime solutions support distributed SaaS and event-driven architectures across AWS, Azure, hybrid, or custom stacks, ensuring visibility and reliability everywhere.
Full Observability for Reliable SaaS Products
Our observability spans every layer service provider, detecting potential issues early to keep your SaaS product accessible and reliable.
Compliance-Focused Downtime Prevention
Data integrity and compliance are essential in regulated industries. Our downtime monitoring meets strict standards, securing reliability alongside compliance.
Rapid, Real Incident Resolution
With custom runbooks and quick incident response, we reduce downtime and ensure a seamless experience.
Follow-the-Sun Support for Global Products
With teams of full-stack engineers across 4 time zones, we’re always on so you can switch off, ensuring 24/7 delivery of business operations.
Cloud-Native Managed Services for Continuous Improvement
Our cloud-native engineers enhance downtime prevention and resilience for SaaS providers, designing and optimising your cloud infrastructure.
OUR WORK
Quantum Pigeon
Discover how we prevented downtime for a major SaaS product.
A Tailored Downtime Solution for Your SaaS Business
Get in touch for a customised downtime strategy designed to protect your SaaS’s performance.
Why choose Just After Midnight for SaaS support?
Our clients come first. That’s why we’re trusted by SaaS innovators worldwide—from enterprise platforms with zero tolerance for downtime to startups scaling their services globally. We’re your 24/7 partner, ensuring your platform stays online, compliant, and ahead of the curve.
With always-on support and tailored solutions, we secure, scale, and streamline your SaaS environment. Whether addressing downtime risks, modernising legacy systems, or architecting for the future, our approach ensures your cloud is built to perform around the clock.
Here’s why businesses of all sizes choose Just After Midnight:
- You’re our priority
- Trusted by top brands & newcomers
- Born in the cloud-native era
- Secure, cost-effective solutions
One-of-a-Kind Full-Stack Support
With teams of certified engineers in 4 time zones, connected by Mission Control, our bespoke platform, we deliver tech-enabled support for your SaaS product.
Trusted by the best in the business
From start-ups to global enterprises, leading brands trust Just After Midnight to support and secure their mission-critical applications.
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SaaS Support FAQ
We proactively monitor your entire stack using agreed monitoring/observability solutions and dispatch engineers within minutes.
We build detailed runbooks and execute within the agreed SLA. We complete root cause analysis and make permanent fixes.
