The client
Glow is a UK based FinTech company. They have developed an application that is used on the Samsung.com site and in Samsung stores across the UK, which provides a loan for clients when purchasing a Samsung product.
In stores, the application is used by Samsung employees via a Samsung tablet, whilst the online application is used by the public.
The challenge
Glow required round-the-clock management and full-stack support to keep both their application and cloud environments secure, but neither the end client nor their development partner iTechArt had the in-house capability to manage this.
iTechArt needed to be able to dedicate its team to the ongoing development of features and functionality, rather than completing day-to-day maintenance or resolving service incidents.
In addition, Glow needed to be reassured that no downtime across any of their tech stack would impact their reputation or relationship with their end client, Samsung. As a FinTech product used by the public, it was also crucial that all data was kept highly secure.
Crucially, the chosen support partner needed to be able to manage Glow’s complex ecosystem of third party stakeholders, from API services to payment providers, as issues with any one of them could impact the user experience.
The solution
iTechArt approached Just After Midnight to partner with them to support Glows Microsoft Azure infrastructure and custom application 24/7. They understood that Just After Midnight was uniquely set up to meet the exact challenges that Glow was facing, with a global team of full-stack engineers who could manage everything from access to capacity, to spend management, at any hour of the day (or night).
Born in the cloud era, Just After Midnight specialises in working with SaaS or digital native companies exactly like Glow, so we were the perfect partner for them.
Glow has a complex infrastructure, so our team of Azure experts created thorough run books detailing each layer, including the 25 Azure services being used.
Details of the 13 third parties used by Glow were thoroughly documented for our Incident Management team, from what each was used for, the impact it would have on the application if down, to how to log a support ticket with each one.
In order to safeguard sensitive customer data, we orchestrated monthly vulnerability management scans which would ensure that any low, medium or high vulnerabilities were detected and flagged to the client within monthly reports.
Results
- Support went live right before the Black Friday weekend, which ensured a crucial sales period went smoothly, even through periods of high traffic
- The client can rely on Just After Midnight to complete releases outside of office hours, rather than asking their own team to work overtime
- The client is safe in the knowledge that an expert Incident Management team and full-stack engineers based across our global offices can manage the entire incident resolution period at any time of day or night
- During a period of multiple Azure outages, our team expertly resolved any impact on the application, as well as facilitated full investigation and remediation between all 12 of Glow’s third-party stakeholders, reacting to incidents within 8 minutes
