The client
Third Space run London’s best-known premium health clubs, offering world-class fitness facilities across 14 locations.
Behind the scenes, keeping thousands of members and instructors on schedule depends on a back-end platform that can manage bookings, classes and operations without missing a beat. And in the competitive premium health club market, reliability isn’t an option – it’s part of the brand promise.
The challenge
Third Space’s old system was slowing them down. It carried features staff didn’t use, lacked intuitive workflows and suffered outages that left members frustrated and instructors unable to do their jobs.
With growing demand and high expectations, they needed something better: a reliable, tailored platform that could evolve quickly with the business and deliver day and night.
That meant two things:
- A new, tailored platform designed for scale.
- A support partner who could keep it running smoothly 24/7, so downtime never touched the member experience.
The solution
This is where Talk Think Do and Just After Midnight came together.
Talk Think Do designed and built Atlas: a cloud-native platform in Azure using .NET, SQL Server and Redis. They streamlined functionality, migrated live operational data with zero disruption, and launched the platform in a seamless, single-release go-live.
But building a complex, high-volume system was only half the job. With members logging in at all hours, Atlas needed a support model that matched. That’s where JAM stepped in.
We put managed out-of-hours support in place from day one:
- Real-time monitoring across production Azure, with uptime, page load and server health checked every few minutes.
- Clear SLAs: 30-minute response, 4-hour resolution for critical incidents.
- Full-stack cover across infra, app behaviour, APIs and data feeds.
- Joint runbooks and escalation paths, designed with Talk Think Do, so incidents were fixed quickly and cleanly without dragging developers out of bed.
- Security baked in: ISO 27001, PCI DSS and strict role-based access.
Together, this meant Third Space got both: a best-in-class platform and a support model to match.
The results
- Members and instructors get a smooth, reliable experience, 24/7
- +99.99% uptime
- Round-the-clock protection outside business hours
- Faster onboarding and fewer user errors thanks to Atlas’ cleaner interface
- Peace of mind for Talk Think Do – no late-night alerts, no babysitting tickets, no sleeping with a phone by the bed
- Better visibility and confidence in the platform, with monthly reports, live comms during incidents and post-incident reviews
- A stronger brand promise – reliability is now baked into the Third Space experience
What this means for you
When your business runs on a bespoke platform, it takes more than a great build: it takes the right support, too.
By pairing a specialist developer with a 24/7 managed service partner, Third Space now has a platform that grows with their business and stays resilient around the clock.
