The client
GoSalary is an Australian FinTech company that offers a unique online salary packaging service tailored for non-profit organisations. Their platform enables employers and employees to easily manage salary packages through secure mobile and desktop interfaces.
The challenge
It’s a familiar story, GoSalary was grappling with a legacy support provider that felt more like a weight than a lifeline, including slow response times, no proactive maintenance, and a service model ill-equipped to meet the needs of their growing platform.
These persistent challenges translated into frequent delays in resolving technical issues, unplanned outages and increased exposure to potential vulnerabilities. As a result, GoSalary were left unhappy, with the reliability of their platform hampering their ability to scale and innovate effectively.
The solution
Just After Midnight teamed up with GoSalary to recalibrate their infrastructure and deliver comprehensive managed services.
The first step was to complete a thorough assessment of GoSalary’s cloud environment, application architecture and current support workflows to pinpoint the areas needing improvement.
Our Solution Architects focused first on what could be done to optimise the existing resources to establish a stable and secure foundation for GoSalary. This would ensure a smooth transition into JAM’s support model, providing GoSalary with a solid base before recommending further improvements.
Once our Solution Architects had built a thorough understanding of GoSalary’s infrastructure and application architecture, the second step was to transition them onto JAM’s signature 24/7 support model. We deployed advanced monitoring tools and custom alerting using AWS CloudWatch to proactively catch and resolve issues before impacting users. Regular maintenance schedules, security audits and performance tuning were also put in place to maintain optimal system functionality.
Results
With JAM’s 24/7 support, GoSalary saw a dramatic reduction in wait times for support tickets, with an average incident resolution time of 43 minutes. This addressed their critical need for rapid and efficient issue resolution.
Improved reliability and performance for GoSalary’s application, thanks to proactive monitoring, CloudWatch alerting to potential issues and regular maintenance keeping vulnerabilities at bay. GoSalary have had zero incidents for their production application, and under five incidents on lower environments in two years.
For a FinTech platform, trust and reliability are absolutely crucial in maintaining client satisfaction. GoSalary’s clients must feel confident that their information is secure and that they can access the platform without any interruptions. By improving system uptime and reliability through targeted infrastructure enhancements, GoSalary has addressed this critical customer need and reinforced its reputation as a trustworthy and dependable service provider.
With a strong and resilient technical foundation, GoSalary can confidently manage increased demand, and ensure everything runs smoothly and securely with JAM monitoring and supporting their technical stack.
Looking ahead
To support GoSalary’s future growth, JAM has proposed implementing a robust, highly available, future state architecture. Scalability and flexibility baked in from the start, further performance optimisations, and all with Security compliance and AWS best practice kept top of mind.
The new, future state architecture positions GoSalary to expand their service offerings and efficiently support an expanding customer base.
This strategic partnership has not only resolved existing issues but also set the stage for GoSalary’s continued success and innovation in the Australian FinTech space.
