CIMIC

The client

CIMIC Group is a well-renowned project development and international contractor business, publicly listed on the Australian Securities Exchange (ASX). They are involved in the engineering, infrastructure, resources, mining, building, property and environmental service industries and are comprised of nine operating companies.

In the past, CIMIC Group has worked on major projects such as Sydney Metro Northwest, Star City Casino, Brisbane Airport and more.

The challenge

After investing in a suite of brand new Sitecore websites with their previous partner, CIMIC Group were looking for a new, proactive and experienced partner to help them stabilise and improve their platform’s performance as well as optimise cloud costs as part of a fully managed service. One of the key requirements was to work with a partner who had both Sitecore and Azure cloud capabilities, whilst being able to support the application and infrastructure 24/7. 

These sites are critical for the client as they are the primary communication platforms for investors,  potential customers and attracting new talent. Any downtime can impact both their revenue and reputation. It was important for them to find a reliable partner who was able to support all nine sites and their relevant stakeholders – someone with a personable, proactive client services approach AND all to the technical competencies.  

The solution

Our experts were seamlessly integrated into Codehouse, the agency team responsible for managing CIMIC’s Sitecore Solution. We provided a full assessment of all infrastructure environments and produced critical and enhancement-based recommendations in multiple areas, including security, performance and cost optimisation.

We also provide 24/7 infrastructure management and support under a tight SLA.

Results

• 99.95%+ uptime
• A high degree of business satisfaction across nine operating company stakeholders
• Instant response to issues at any hour of the day
• Seamless integration and close collaboration with the agency