Site Reliability Engineering (SRE) Services
Experienced engineers. Measurable outcomes. No long-term lock-in.
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What is SRE as a service?
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Site reliability engineering keeps applications fast, available and recoverable. Building that capability in-house takes time, budget and specialist hiring most teams don’t have.
SRE as a service gives you flexible access to experienced engineers, proven processes and 24/7 engineering coverage without the overhead. When something breaks, the right people and tooling are already in place.
What we take off your plate
Global incident management
With engineers, PHP and .NET developers across 5 time zones, we are the perfect partners for global and local businesses. Wherever you are, we’ll be there. We’re practised at complex handovers, critical incidents, and supporting completely custom builds.
Flexible end-to-end SRE
We start where you stop. If your reliability issues stem from an unexplored DR function, we can pick up the slack. If you need DevOps support, we’ve got engineers at your beck and call.
Observability
If required, we can move beyond traditional monitoring to observability. Our flexible, person-led service allows us to adapt to any team, working with your existing observability tools or leading adoption.
DevOps support
From CI/CD pipelines to infrastructure as code, we help your team ship faster and more reliably. Whatever your stack, we’ll meet it where it is.
Cloud hosting and consulting
Whether we manage your cloud environment or not is up to you. But if you do want to hand it over, the option is there. See our managed cloud services for more details.
Listening
At Just After Midnight, we work with a range of business types and applications. We do this by listening well. If you think your business is too small, your application too complex, or your infrastructure too outdated, we’d love to prove you wrong.
Speak to us ➔| Feature |  Reliability Essentials Monitoring, alerting and incident response |  Reliability Plus Full SRE support with faster response times |  Managed SRE End-to-end ownership and custom SLAs |
|---|---|---|---|
SRE lead |  | | |
Dedicated account manager | | | |
IM, tickets & retained DevOps | Incident management | IM + service requests | IM + service requests + DevOps hours |
Error budget management | | | |
Monitoring & alerting | Server URLs, cloud services and uptime | Multi-user step monitoring, transactional monitoring & APIs | Full observability consulting |
24/7 incident response time | 30 minutes | 15 minutes | Custom response time |
Incident command & coordination | P1 only | P1 & P2 | P1 & P2 + Custom service requests |
Root cause analysis | | | |
Cloud platform review | Bi-annual | Quarterly | Monthly |
Availability and resilience improvements | Quote available on request | | |
Backups & disaster recovery | Managed backups | Managed backup & recovery of existing processes | Implementation & testing of backup and recovery |
Kubernetes | Routine platform support | Platform support with version management | Full operational ownership |
Infrastructure as Code (IaC) | No support | Service requests only | Full lifecycle management |
CI/CD & release reliability | No support | Review of current pipelines | New build & ownership |
Security & patching support | Resource & cloud service patching | Security review against best practice | Security review & implementation |
On-call coverage | 24/7 | 24/7 | 24/7 |
Reporting cadence | Monthly | Monthly with service review | Monthly with service review & incident review |
Not sure which tier fits?
Book a free 30-minute assessment with our engineering team. We’ll evaluate your current setup and recommend the right tier.
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At Just After Midnight, we’ve worked with hundreds of businesses over the years. From local teams needing oversight on a customer-facing website to international brands requiring total assurance that a highly complicated, B2B SaaS application will stay secure and performant around the clock.
We’ve worked with teams who think their application is too complex to support. We’ve worked with teams who think their infrastructure is too old to be supported. With great service, we’ve proved them wrong.
Our depth of experience, broad technical knowledge and geographical diversity make us a great choice for any business.
