We’re always looking for smart, dedicated people to join us. Working here means being in an environment where self-motivation, discipline and flexibility are the norm.

We’re a mixed bunch of night owls, early birds, part-timers and 9-5ers. Could you fit in?

Current Openings:

  • What we will call you:

    Technical Account Manager

    Who you will report to:

    Managing Director

    What you will do:

    Account manager for our most important partner agency and their clients.

    Where you will work:

    Singapore (some travel in Asia may be required)

    Who we are:

    We are an exciting, young global service business that helps digital agencies provide 24/7 support services to their blue-chip clients. We are made up of a mixed bunch of night owls, early birds, part-timers and 9-5ers. We’re always looking for smart, dedicated people to join us. Working here means being in an environment where self-motivation, discipline and flexibility are the norm and you get to set your own pace.

    If you want to join an exciting start up and get in at an early stage and help define the business or you just want to have a job where you are not demanded to sit at the same old desk all day, every day, then we are likely to have something for you.

    Why we are looking for you:

    • Technical Account Managers are our main point of contact to our partner agencies and their clients. The Technical Account Manager should understand the complexities of the agency and client business and systems and can speak proficiently on a variety of subjects. They are required to be the expert in providing around the clock support and application management with all the challenges and opportunities that come with it.
    • The Technical Account Manager is expected to have strong working knowledge of the support and managed service space and be familiar with key trends in devops, system administration, and monitoring in addition to understanding and following trends in web technologies and products.

    What you will do:

    • Provide strategic recommendations and plan the entire support setup for their clients.
    • Develop the processes and runbooks to fit with the existing processes and expectations of both client and agency.
    • Conduct regular meetings with clients and agency and provide weekly status reports for support against the targets and SLAs.
    • Conduct periodic review of contract adherence and develop improvement plans.
    • Undertake strategic analysis of the support setup, develop insights, and recommend optimisations that inform future planning. Identify risks and issues and develop and communicate mitigation strategies.
    • Help train and develop the level 1 support and oversee their work and output on a day-to-day basis.
    • Work with the MD and Partner Managers to identify opportunities for growing client business and new revenue streams.
    • Maintain a good understanding of the commercials and scope of service for each client to ensure they are adhered to.
    • Further grow established relationships with clients, agencies and technology partners.
    • Contribute to marketing and lead generation activity as required.

    What we need you to bring:

    • 8+ years of technical account and/or project management
    • Excellent understanding of enterprise customer engagement and CMS platforms including Sitecore and Adobe Experience Manager. Knowledge of AWS and/or Azure is an advantage.
    • A deep understanding of application management and server architecture as it relates to the above.
    • Solid analytical skills and the ability to analyse data, produce reports and tie into business objectives.
    • Coding skills (.NET and/or Java) not mandatory but highly regarded.
    • Strong written and verbal communication skills, including presentation skills.
    • An inquisitive attitude, willingness to share your knowledge, ability to work autonomously, and the drive for continuous improvement.
    • A genuine desire to build up a business and help our agency partners and their clients succeed by providing smooth and interruption-free online experiences.

    What we can offer you:

    • Employment pass sponsorship.
    • A competitive salary and conditions.
    • A fun and relaxed atmosphere with a highly professional, globally-distributed team

    Please send your CV to [email protected]

     

  • What we will call you:

    Customer Support agent (Full Time, Part Time Available)

    Who you will report to:

    Technical Account Manager and Operations Director

     What you will do:

    You are the face of Just After Midnight, you are the eyes that monitor our global website performance and solves incidents and requests from our clients with the support of the wider Just After Midnight technical team.

     Where you will work:

    UK (London) – Flexible and remote working.

    Who we are:

    We are an exciting, young global service business that helps digital agencies provide 24/7 support services to their blue-chip clients. We are made up of a mixed bunch of night owls, early birds, part-timers and 9-5ers. We’re always looking for smart, dedicated people to join us. Working here means being in an environment where self-motivation, discipline and flexibility are the norm and you get to set your own pace.

    If you want to join an exciting start up, get in at an early stage and help define the business or you just want to have a job where you are not demanded to sit at the same old desk all day, every day, then we are likely to have something for you.

    Why we are looking for you:

    • We are looking to add to our team of level 1 support operators. These are the people servicing our clients across the globe with a smile. The businesses we work with depend on their websites and applications being available 24/7 and that is what we help them ensure. We need people who are calm under pressure and can be the reassuring voice to our clients in tough times.
    • We expect that you will be someone looking for a flexible working schedule, a good work-life balance and to learn some new skills along the way. This is not a job that requires an overly technical background but some knowledge of working in digital marketing / software / technology is a benefit alongside amazing customer service skills.

    What you will do:

    • Monitor our clients’ websites using our tools and anticipate issues that may arise.
    • Answer emergency calls from our clients when they experience issues with their website/application.
    • Manage the escalation and resolution process from the creation of an incident ticket to the closure of that ticket, working alongside out technical account managers and developer teams.
    • Interface with 3rd parties and our partner agencies to keep them up to date on any incidents, root causes and estimated restoration time.
    • Write up incidents and status reports and/or hand over to new agents as and when they come on shift.
    • Further grow established relationships with clients, agencies and technology partners through providing unbeatable, proactive, customer support.
    • Contribute to marketing and lead generation activity as required.

    What we need you to bring:

    • A great can-do attitude and exceptional phone manners.
    • An eagerness to learn new technologies.
    • Understanding of website development / hosting basics is an advantage but not essential.
    • Solid analytical skills and organisational skills.
    • Punctuality is key as shifts are coordinated across the globe.
    • Strong written and verbal communication skills.
    • An inquisitive attitude, willingness to share your knowledge, ability to work autonomously, and the drive for continuous improvement.
    • A genuine desire to build up a business and help our agency partners and their clients succeed by providing smooth and interruption-free online experiences.

    What we can offer you:

    • Employment pass sponsorship.
    • Training in tools and processes
    • A competitive salary and conditions and flexible working hours and shifts to work around you.
    • A fun and relaxed atmosphere with a highly professional, globally-distributed team

    Please send your CV to [email protected]

     

  • What we will call you:

    Customer Support agent (Full Time, Part Time Available)

    Who you will report to:

    Technical Account Manager and Operations Director

     What you will do:

    You are the face of Just After Midnight, you are the eyes that monitor our global website performance and solves incidents and requests from our clients with the support of the wider Just After Midnight technical team.

     Where you will work:

    Singapore – Flexible and remote working.

    Who we are:

    We are an exciting, young global service business that helps digital agencies provide 24/7 support services to their blue-chip clients. We are made up of a mixed bunch of night owls, early birds, part-timers and 9-5ers. We’re always looking for smart, dedicated people to join us. Working here means being in an environment where self-motivation, discipline and flexibility are the norm and you get to set your own pace.

    If you want to join an exciting start up, get in at an early stage and help define the business or you just want to have a job where you are not demanded to sit at the same old desk all day, every day, then we are likely to have something for you.

    Why we are looking for you:

    • We are looking to add to our team of level 1 support operators. These are the people servicing our clients across the globe with a smile. The businesses we work with depend on their websites and applications being available 24/7 and that is what we help them ensure. We need people who are calm under pressure and can be the reassuring voice to our clients in tough times.
    • We expect that you will be someone looking for a flexible working schedule, a good work-life balance and to learn some new skills along the way. This is not a job that requires an overly technical background but some knowledge of working in digital marketing / software / technology is a benefit alongside amazing customer service skills.

    What you will do:

    • Monitor our clients’ websites using our tools and anticipate issues that may arise.
    • Answer emergency calls from our clients when they experience issues with their website/application.
    • Manage the escalation and resolution process from the creation of an incident ticket to the closure of that ticket, working alongside out technical account managers and developer teams.
    • Interface with 3rd parties and our partner agencies to keep them up to date on any incidents, root causes and estimated restoration time.
    • Write up incidents and status reports and/or hand over to new agents as and when they come on shift.
    • Further grow established relationships with clients, agencies and technology partners through providing unbeatable, proactive, customer support.
    • Contribute to marketing and lead generation activity as required.

    What we need you to bring:

    • A great can-do attitude and exceptional phone manners.
    • An eagerness to learn new technologies.
    • Understanding of website development / hosting basics is an advantage but not essential.
    • Solid analytical skills and organisational skills.
    • Punctuality is key as shifts are coordinated across the globe.
    • Strong written and verbal communication skills.
    • An inquisitive attitude, willingness to share your knowledge, ability to work autonomously, and the drive for continuous improvement.
    • A genuine desire to build up a business and help our agency partners and their clients succeed by providing smooth and interruption-free online experiences.

    What we can offer you:

    • Employment pass sponsorship.
    • Training in tools and processes
    • A competitive salary and conditions and flexible working hours and shifts to work around you.
    • A fun and relaxed atmosphere with a highly professional, globally-distributed team

    Please send your CV to [email protected]