JAM Blog
A glimpse into what we're thinking about here at Just After Midnight
Your effective SaaS service level agreement (SLA): templates, examples & best practices for providers
Your SaaS SLA is your promise and your protection. Here’s how to write one that actually works (and wins customers).
The impacts of SaaS application downtime on churn: 2025 edition
SaaS downtime outages are getting costlier and harder to control. But there is some good news.
Custom business software support: don’t make it till you break it
How to keep your custom app humming without losing sleep. Or staff.
Which AWS support plan offers 24/7 chat? Amazon support plans explained
What they include, who they’re for, and how to choose the right one.
Healthtech’s three C words: compliance, continuity and cost
Your guide to staying compliant, avoiding downtime, and keeping costs under control.
Anatomy of a fall: how CrowdStrike’s Falcon hit the ground
See how CrowdStrike's Falcon fell to earth.
Dynatrace vs. Instana vs. Datadog – application monitoring tools for enterprises
Which is the right monitoring solution for you and how can a 24/7 support partner add value?
DevOps incident management – how to (and how to outsource)
DevOps incident management: automation and collaboration for swift incident resolution.
Outsourcing website support – a quick explainer
If you're looking for uptime expertise, you've come to the right place.
Out-of-hours emergency IT support outsourcing (before you buy)
Looking for out-of-hours emergency IT support? Then this is the blog for you.
5 application support best practices – make sure your provider knows their stuff!
5 questions you should ask any provider.
Agencies, make burnout a racing game again
Out-of-hours specialists are winning the war against burnout.
The impacts of SaaS application downtime on churn: 2025 edition
SaaS downtime outages are getting costlier and harder to control. But there is some good news.
Healthtech’s three C words: compliance, continuity and cost
Your guide to staying compliant, avoiding downtime, and keeping costs under control.
DevOps incident management – how to (and how to outsource)
DevOps incident management: automation and collaboration for swift incident resolution.
5 application support best practices – make sure your provider knows their stuff!
5 questions you should ask any provider.
Custom business software support: don’t make it till you break it
How to keep your custom app humming without losing sleep. Or staff.
Anatomy of a fall: how CrowdStrike’s Falcon hit the ground
See how CrowdStrike's Falcon fell to earth.
Outsourcing website support – a quick explainer
If you're looking for uptime expertise, you've come to the right place.
Agencies, make burnout a racing game again
Out-of-hours specialists are winning the war against burnout.