JAM Blog
A glimpse into what we're thinking about here at Just After Midnight
Your effective SaaS service level agreement (SLA): templates, examples & best practices for providers
Your SaaS SLA is your promise and your protection. Here’s how to write one that actually works (and wins customers).
The impacts of SaaS application downtime on churn: 2025 edition
Periodically, we write about this. SaaS and downtime. Downtime and churn. What is changing? What’re people doing to combat it?...
Custom business software support: don’t make it till you break it
If you’re using or have developed a customised piece of business software, this article is for you. We’ll be exploring...
Which AWS support plan offers 24/7 chat? Amazon support plans explained
Which AWS support plans provide 24x7 access to customer service? Is it by phone or chat? What if I can’t...
Healthtech’s three C words: compliance, continuity and cost
Healthcare technology, like many other industries, is in the midst of a profitable SaaS-ification. From telehealth platforms to medical imaging,...
Anatomy of a fall: how CrowdStrike’s Falcon hit the ground
Warning: this post contains graphic descriptions of enterprise system failures. On July 19th, 2024, you’d be forgiven for thinking you’d...
Dynatrace vs. Instana vs. Datadog – application monitoring tools for enterprises
For large, cloud-native enterprises, choosing a monitoring solution comes down to the handful of tools really set up to provide...
DevOps incident management – how to (and how to outsource)
If you're reading this, you're either well prepared or well...not. If the latter, don't waste any time. Get in touch...
Outsourcing website support – a quick explainer
Outsourcing your website support can mean a few different things: Outsourcing your uptime, monitoring and remediation Outsourcing your SEO and...
Out-of-hours emergency IT support outsourcing (before you buy)
This blog is an explainer for anyone looking for out-of-hours emergency IT support. And, in case it really is an...
5 application support best practices – make sure your provider knows their stuff!
In a world of distributed cloud-native applications, software/application support is pretty hard. We like to think we at Just After...
Agencies, make burnout a racing game again
Out-of-hours specialists represent a new weapon in the war against burnout. And while wellness initiatives, office perks and salary increases...
The impacts of SaaS application downtime on churn: 2025 edition
Periodically, we write about this. SaaS and downtime. Downtime and churn. What is changing? What’re people doing to combat it?...
Healthtech’s three C words: compliance, continuity and cost
Healthcare technology, like many other industries, is in the midst of a profitable SaaS-ification. From telehealth platforms to medical imaging,...
DevOps incident management – how to (and how to outsource)
If you're reading this, you're either well prepared or well...not. If the latter, don't waste any time. Get in touch...
5 application support best practices – make sure your provider knows their stuff!
In a world of distributed cloud-native applications, software/application support is pretty hard. We like to think we at Just After...
Custom business software support: don’t make it till you break it
If you’re using or have developed a customised piece of business software, this article is for you. We’ll be exploring...
Anatomy of a fall: how CrowdStrike’s Falcon hit the ground
Warning: this post contains graphic descriptions of enterprise system failures. On July 19th, 2024, you’d be forgiven for thinking you’d...
Outsourcing website support – a quick explainer
Outsourcing your website support can mean a few different things: Outsourcing your uptime, monitoring and remediation Outsourcing your SEO and...
Agencies, make burnout a racing game again
Out-of-hours specialists represent a new weapon in the war against burnout. And while wellness initiatives, office perks and salary increases...