A few examples of our support & monitoring packages
____
We want our partnership with you to be long-term and mutually beneficial. It starts with us giving you choices you understand.
Our service packages
All plans include monitoring, alerting, incident response and support from senior engineers. It’s simple – you pick the level of coverage that fits your business and we provide it. If you’re in need of something bespoke, just get in touch ➔
FIRST-LINE SUPPORT
- Monitoring
- L1 Communications
- <30 Minute Response Time
OUT-OF-HOURS SUPPORT
- Monitoring
- L1 Communications
- L2 Resolution
- Incident Reporting
- Recommendations
- <30 Minute Response Time
24/7 SUPPORT
- Monitoring
- L1 Communications
- L2 Resolution
- Incident Reporting
- Recommendations
- <30 Minute Response Time
CUSTOM & ADD-ONS
- Infrastructure or Application Only
- Faster SLA Response Times
- Custom Code
- Custom Applications
- DevOps Support
- Ticket Cap
Our pricing
You only pay for what you actually need. No generic pricing. Tell us about your environment, and we’ll send a personalised quote within 24 hours.
Our four tiers of support can fit any brand, agency or enterprise like a glove. Need first-line support for a hundred sites or a custom solution for one piece of your stack? We can make it work.
We’re the go-to support people for brands and their agencies – and you don’t earn a moniker like that without a little flexibility. Whether you need weekly or monthly reporting, a DevOps engineer to supervise out-of-hours deployments or 24/7 service desk cover for a custom digital product, chances are, we’ve been there, done that and worn the proverbial T-shirt.
Latest Insights from JAM
See more articlesAWS re:Invent 2025: What’s new?
The AI-native shift is here: new rules for reliability, cost and operations plus what teams must do to run AI…
Cloudflare vs. Vercel vs. Netlify (with & w/out public cloud)
Cloudflare vs. Vercel vs. Netlify: the hosting showdown that finally explains which stack works for you
Your effective SaaS service level agreement (SLA): templates, examples & best practices for providers
Your SaaS SLA is your promise and your protection. Here’s how to write one that actually works (and wins customers).
AWS re:Invent 2025: What’s new?
The AI-native shift is here: new rules for reliability, cost and operations plus what teams must do to run AI…
Cloudflare vs. Vercel vs. Netlify (with & w/out public cloud)
Cloudflare vs. Vercel vs. Netlify: the hosting showdown that finally explains which stack works for you
Your effective SaaS service level agreement (SLA): templates, examples & best practices for providers
Your SaaS SLA is your promise and your protection. Here’s how to write one that actually works (and wins customers).