JAM Blog
A glimpse into what we're thinking about here at Just After Midnight
Your effective SaaS service level agreement (SLA): templates, examples & best practices for providers
Your SaaS SLA is your promise and your protection. Here’s how to write one that actually works (and wins customers).
The impacts of SaaS application downtime on churn: 2025 edition
Periodically, we write about this. SaaS and downtime. Downtime and churn. What is changing? What’re people doing to combat it?...
Clerk vs. Auth0 vs. Keycloak vs. FusionAuth
Choosing the right IAM (identity and access management) tool for your SaaS product can be tricky. With so many options...
SaaS observability: from telemetry to monitoring and real insight
In this piece, we'll be covering why SaaS products are switching from a traditional monitoring approach to one led by...
SaaS downtime – why it happens and how to stop it
For SaaS companies across the world, downtime is a major cost. You lose reputational brownie points, productivity and, more crucially,...
Monitor any SaaS application: choose your own adventure with 6 core vitals
SaaS monitoring often means one of two things: Technical monitoring tools/services for SaaS applications in your own tech stack Technical...
Microservices architecture for SaaS applications
In keeping with our monomaniacal focus on knowledge sharing in the realm of SaaS, we thought we’d explore one of...
The impacts of SaaS application downtime on churn: 2025 edition
Periodically, we write about this. SaaS and downtime. Downtime and churn. What is changing? What’re people doing to combat it?...
SaaS downtime – why it happens and how to stop it
For SaaS companies across the world, downtime is a major cost. You lose reputational brownie points, productivity and, more crucially,...
Clerk vs. Auth0 vs. Keycloak vs. FusionAuth
Choosing the right IAM (identity and access management) tool for your SaaS product can be tricky. With so many options...
Monitor any SaaS application: choose your own adventure with 6 core vitals
SaaS monitoring often means one of two things: Technical monitoring tools/services for SaaS applications in your own tech stack Technical...